LEAD Standards

The programme provider must be a legally registered entity, such as a sole proprietorship, non-profit organisation, company, partnership, government body, or another recognised legal form.

Indicative Evidence: The provider must submit proof of business registration, such as a certificate of incorporation or an equivalent registration or license document. If the document is in a language other than English, a translated version must be provided along with digital copies of the original document.

The provider must have the necessary permissions from relevant local authorities to offer the programme.

Indicative Evidence: The provider should submit approval documents from the relevant authority. If government approval is not required, the provider must submit a signed declaration confirming that the programme is not regulated by the local authority and that no approval is required to offer it. A sample declaration below can be utilised by providers as evidence for this sub-criteria. 

The provider must identify all legal requirements relevant to their programme in the local context. They must demonstrate compliance with applicable laws and local regulations, such as health and safety, data protection, and employment laws.

Indicative Evidence: The provider should submit a full list of local rules and regulations that they need to comply with in order to offer the programme. They may also submit a written statement explaining how they ensure compliance with these requirements. A template available below can be utilised by providers as evidence for this sub-criteria. 

The provider must uphold ethical practices in marketing by ensuring that all information shared about the programme is accurate, transparent, and free from misleading claims. Marketing must prioritise fairness, accountability, and integrity to support informed decision-making by learners.

Indicative Evidence: The provider should submit marketing materials such as a prospectus, brochures, advertisements, or website content. Evidence should demonstrate adherence to ethical standards, including disclaimers or policies for ensuring accuracy and fairness in communication. A sample template below can be utilised by providers as evidence for this sub-criteria. 

 Learners of the programme must receive the necessary guidelines to ensure a smooth and successful learning experience.

Indicative Evidence: Depending on the scope and nature of the learning programmes, the provider may submit one or more of the following documents: a student handbook or learner guide, orientation materials, comprehensive FAQs, access instructions for learner platforms (e.g., LMS), instructional videos or slides from orientation sessions, or any similar documents prepared for registered learners or participants. A sample template is provided below.

The provider must have clear, transparent, and accessible policies and procedures in place to address appeals and complaints by learners. These policies and procedures must ensure fairness, confidentiality, and consistency in their application.

Indicative Evidence: The provider may submit a copy of the Appeal and Complaint Policy and Procedures document. A sample policy and procedure template is available below, which providers can customise as appropriate to suit their specific circumstances.